cashless
This year, Nuits Sonores will again use a simple and secure contactless payment system to guarantee the best possible festival experience. You can collect your cashless card on entry to the ticketed sites and avoid any extra queues by charging your account online.
You can also pay directly with your smartphone using the Lyf app, which is free and 100% secure.
You can pay with the 100% secure and free Lyf app. You will only have to use your smartphone at bars, restaurants and merchandising shops to pay for your drinks. You can also make payments between friends in a matter of seconds with a phone number.
Why create a Lyf account?
The application is free and 100% secure. You just need to download it and create an account by entering your bank details: then, you can pay for your drinks with a simple QR code scan. You don’t need to top up your e-wallet beforehand as the application is directly linked to your bank account. You can make payments between friends in a few seconds.
How does it work?
1. Download the app for free
2. Create an account and add a bank card
3. Pay at the festival or make payments between friends
→ Refer your friends and get €3 free for each of you!
Good to know: you do not need to top up your e-wallet beforehand, as the application is directly linked to your bank account.
Secure your transactions and make quicker payments to make the very most of the twentieth edition of the festival!
The cashless card is an electronic wallet that you can use to pay at all the bars, restaurants and merchandising shops on the Nuits sonores sites. The first time you charge your card, a €1 activation fee will be deducted from your account.
Create your account beforehand to avoid extra queuing when you collect your cashless card on entry to the festival’s ticketed sites, then top up on our website or at one of our cashless points.
Please note: you can request the refund of any remaining cash on your account within 7 days of the end of the festival; after that time, that money will be considered to be donations and reinvested by the association. At the end of the festival, you can request the refund of any remaining credit by submitting a simple request from 13 to 19 May 2024 at nuits-sonores.com/cashless.
Please note that the cashless card is not linked to your bank account. Only the cash you have charged on it can be debited, and transactions can only be made at your request.
The cashless card of the Lyf app are the only accepted means of payment during the following events:
- The 5 Ns Clubs at La Sucrière,
- The 4 Days at Les Grandes Locos,
- The Closing Day at Les Grandes Locos.
The cashless card and the Lyf app are among the accepted means of payment (but not the only ones) during the following events :
- The 4 Ns Clubs at H7,
- The 5 Ns Clubs at Le Sucre,
- Mini sonore at HEAT,
- The 2 Public Domaine events,
- The 2 special concerts (Autechre & Troubles) at Le Transbordeur
- The Ns Club at Le Transbordeur
Please note that the cashless card is not accepted at the following events:
- The Extra! events.
Any data collected may not be used for commercial means or for any other purpose than an internal analysis carried out exclusively by the association Arty Farty.
CREATE AN ACCOUNT
(recommended)
Once you have created an account, you will be able to:
— Charge online before the festival and avoid extra queues when collecting your cashless card on entry to the festival’s ticketed sites
— Top up your credit throughout the festival via our website, without needing to queue at the cashless points
— Check your card balance and transaction history at any time, and edit your invoices
— Save your bank card to make topping up quicker and easier
— Block your cashless card in the event that it is lost or stolen, and transfer the existing balance to a new card
— Request the refund of any remaining money within 7 days at the end of the festival
Creating an account is optional and can be done at any time.
To create an account, you must already have a ticket* for Nuits sonores 2024 or have purchased a cashless card.
For technical reasons beyond our control, it is not possible to reuse cashless cards from previous years at Nuits sonores 2024.
If you already have a ticket, click on “create an account” at the top of this page and enter the number found under the barcode on your ticket. Then follow the instructions to charge your cashless card and it will be ready for you when you scan your ticket to enter the festival.
If you have created an account linked to your ticket, you can collect your precharged card:
— At the entrance of one of the festival's ticketed events, without needing to queue at the cashless points
The first time you charge your card, a €1 activation fee will be deducted from your account. You can request the refund of any remaining cash on your account within 7 days of the end of the festival; after that time, that money will be considered to be donations and reinvested by the association.
If you haven’t created an account before you get to the festival, the cashless card you will receive can only be charged using cash or a bank card. You can then create an account at any time by visiting the festival website.
Once your account is created, there are two means to top your card up during the festival:
— On the festival's website or by flashing the QR code on your cashless card
— At the cashless points.
You can charge your account as many times as you want, before and during the event.
If you have created an account, you can access your balance and transaction history on the festival's website. You can also ask for it at the cashless point or at the the bars, restaurants and merchandising shops.
Invoices can be issued from your cashless account.
You can request to be reimbursed with any remaining credit on your card from 00:01 on 13 May 2023. This operation is free of charge. Simply sign into your account and check that the correct balance is showing. You will then be able to request a refund and enter your bank account details for the transfer.
If your balance does not appear, check that your card is linked to your account by clicking on the “Add Chip” button just below the email address in place of the six-letter card number.
It is possible to request the refund of your remaining credit from 13 May until 23:59 on 19 May 2024.
Please note: requesting a refund does not mean that you will immediately be reimbursed. It will take between 1 and 3 working days from 20 May 2024 for the funds to reach your bank account.
Nuits sonores offers to support non-for-profits (Secours populaire Fédération du Rhône and the Fonds Arty Farty) by making a partial or total donation of your remaining balance when you request your cashless refund.
You can ask for your card to be blocked at the cashless points on the festival sites.
The remaining balance will be transferred on a new card.
NO ACCOUNT CREATION
(not recommended)
You can collect your card at the following places:
— At the cashless points located on the ticketed festival sites.
The cashless card you will receive can only be charged using cash or a bank card.
You can only top up your credit at the cashless points. You cannot top up on the website if you have not created an account.
You can ask for your balance at the cashless points and at the bars, restaurants and merchandising shops.
You will not be able to access your transaction history and issue invoices if you have not created an account.
You cannot get a refund if you have not created an account.
You will still be able to create an account within 7 days after the festival by using your card number (6 letters). In this instance, you will only need this number (and not the barcode on your festival ticket).
We are not able to block your card if you have not created an account beforehand. This is why we strongly advise that you create an account.
— The minimum amount that can be charged on your card is 5€
— You can pay for an order by using divers cards
— You can check your remaining balance on the festival's website (if you have created an account) or at the bars, restaurants and festival merchandising shops
— No cards from the previous editions will be accepted or exchanged
— Reusable cup deposits/returns will be debited/credited to your cashless card directly from the bars when paying for your drinks
— Cash and credit/debit cards will not be accepted at the bars, restaurants and merchandising shops at La Sucrière and the Fagor factories,
— There is no minimum or maximum limit for a transaction, as long as there are sufficient credits for payment
— Cashless cards from previous editions or other festivals will not be accepted at Nuits sonores
— For any other inquiry, please contact us at cashless[at]arty-farty.eu.
For technical reasons beyond our control, it is not possible to reuse cashless cards from previous years at the twentieth edition of Nuits sonores.
Simply sign into your account and check that the correct balance is showing. You will then be able to request a refund and enter your bank account details for the transfer.
If your balance does not appear, check that your card is linked to your account by clicking on the “Add Chip” button just below the email address in place of the six-letter card number.
You will still be able to create an account within 7 days after the festival by using your card number (6 letters). In this instance, you will only need this number (and not the barcode on your festival ticket).
It is possible to request the refund of your remaining credit from 13 May until 23:59 on 19 May 2024.
Please note: requesting a refund does not mean that you will immediately be reimbursed. It will take between 1 and 3 working days from 20 May 2024 for the funds to reach your bank account.
Nuits sonores offers to support non-for-profits (Secours populaire Fédération du Rhône and the Fonds Arty Farty) by making a partial or total donation of your remaining balance when you request your cashless refund.
You do not need a card! Your RFID wristband serves as access control and digital purse during Nuits sonores 2024 on all of the festival sites (at bars, restaurants and merchandising shops).
Creating a cashless account is nevertheless mandatory. The login to create this account will be sent to you by email with the confirmation of your accreditation. You will then just have to follow the instructions to credit your RFID bracelet.
You have to use a cashless card to pay at all the bars, restaurants and merchandising shops on the Nuits sonores ticketed sites.
Use your invitation barcode to create a cashless account and follow the instructions to charge your card. See "Create an account" for the steps to follow. If you do not wish to create an account, see "No account creation" for the steps to follow.
Go to the cashless points on the festival sites and tell us about your problem so that we can offer you a suitable solution. A dedicated team is present to support the implementation and monitoring of the cashless system.